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90 day money-back guarantee

SilkyMySkin - Love it or return it - 90 Day Money-Back Guarantee

We believe in our product, that's why we are proud proud to offer a risk-free 90 day money-back guarantee on our SilkyMySkin Home Laser Hair Removal Handset.

If you don't love our product, just return it to receive a full refund.

Eligibility

1. To be eligible for a full refund, you must have purchased from our website  www.SilkyMySkin.com.

2. On the day your order is delivered, please email us at info@silkymyskin.com a blank email with the subject header "90 Day Money-Back Guarantee".

3. Trial our Home Laser Hair Removal Handset for at least 50 Days from date of purchase, but for no more than 90 days.

3. If you are not completely satisfied by the performance of our Handset, email a customer support representative via the same email chain sharing your review and money-back request.

4. Once approved, return your Handset (in its original packaging) via a trackable mail service to the address provided by our customer support team*.

5. Incomplete, indecipherable or illegible claims will be deemed invalid.

*Real postage costs for the sending and return of our Handset are the full responsibility of the Claimant and will not be refunded.

6. Once returned, our Handset's purchase price will be refunded to you in full.

Refunds & Returns

SilkyMySkin will offer a full refund on our Handset if it is in returned in the original, un-used condition, including packaging. This refund will be minus the shipping cost incurred for both sending and return. The customer will be required to pay any shipping and customs costs to return our Handset. If you wish to return your Handset, please email us at info@silkymyskin.com

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@silkymyskin.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@silkymyskin.com and send your item to:

SilkyMySkin

41 High Street

Auckland CBD

Auckland 1010

New Zealand

Shipping

To return your product, you should mail your product to:

SilkyMySkin

41 High Street

Auckland CBD

Auckland 1010

New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

Delivery & Handling

Handling

Once your order is verified and your payment is approved, processing begins. We hold most items in stock and can normally ensure dispatch of your order within 3 working days from our warehouse. ( not including weekends or holidays).

All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. SilkyMySkin is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. If for any reason there might be a delay in you receiving your order outside the times stated, we will contact you by email.

Delivery times are subject to placing your order before specific cut-off times. Please note times many vary due to covid-19 restrictions.

It is always in our best interests to make sure you receive your parcel in a timely manner. If you package is delayed we will assist as much as possible to trace a missing parcel.

Delivery cost & delivery time

The shipping begins after processing time, which typically takes between 4-12 business days (not including weekends or holidays).

Indicative delivery times are shown below.

Australia

Standard: FREE 4-9 Business Days

Express: 1-3 Business Days

New Zealand

Standard: FREE 4-9 Business Days

Express: 2-3 Business Days

United States

Standard: FREE 4-12 Business Days

Express: 2-5 Business Days

Canada

Standard: FREE 4-12 Business Days

Express: 2-5 Business Days

United Kingdom

Standard: FREE 4-12 Business Days

Express: 3-5 Business Days

Europe

Standard: FREE 4-12 Business Days

Express: 3-5 Business Days

Rest Of World

Standard: FREE 4-12 Business Days (depending on location)

Express: 4-12 Business Days (depending on location)

Shipping enquiries

Please direct any shipping related inquiries to info@silkymyskin.com